FAQ
We always charge 50% upfront deposit for any services except training consultations which are always charged 100% upfront.
You can cancel or modify previously scheduled requests up to 7 days in advance at no extra charge and with full refund of your deposit.
If you choose to cancel after this period the deposit is not refundable.
We maintain a strict cancellation policy, as a courtesy to our team and their time. Without sufficient notice, they may be unable to consider arrangements to supply for their income loss or time they blocked in their calendar.
Absolutely!
For every service you request, you will receive a notification containing a full report about your dog together with plenty of photos and a map with GPS tracking so you see where she was walked and have the peace of mind that your dog is taken care of as you requested.
In order to ensure the safety and well-being of our staff as well as for the other dogs we have in care we require proof of vaccination and knowledge about the pet’s health condition and behavior when you sign-up. This information is always available for you via your person account.
We always start out our training program with an initial training consultation. This meeting is tailored for you personally and directly addresses the needs and proper tools for you to succeed in training your dog, whether is a new puppy in your home or you want to find the most efficient way to tackle specific behaviors of your dog.
This is why prior to the call it is crucial to give us a clear and honest picture of your dog in relation with the behaviors you are looking to encourage or discourage. A dog form with 5 questions is part of your personal account and needs to be filled in before the call.
Our trainer will then introduce and fully explain our chosen method of training, the specific techniques involved and how to reach your objectives. At the end of the consultation you will have the know-how to implement the changes immediately.
Training classes is a 8 hours program that starts in the morning when the dog parent brings their dog at our center and picks them up 8 hours after.
During this time we focus on the behaviors and targets we agreed to work on during the online training consultation so that next time you try them with your dog it’s going to be easier since your dog won’t be exposed to it the first time.
We always work with the pace of the dog and use only positive methods.
Training classes are always sold in a bundle of 3 to begin with. After you can book them one by one.
Our dog training and coaching program is based around your dog’s routine daily activities, such as feeding, walking, playing etc.
The techniques we use don’t involve any additional time or activity, they are simply a different way of doing your dog’s normal routine, but communicated to them in a way which is instinctive and natural to them and which can naturally resolve behavioral problems over the long term.
A training walk helps to reinforce the training techniques discussed in the initial consultation.
This is where our trainer will walk together with you and your dog and focus specifically on the behavioral issue your dog has, during the walk (e.g, aggression towards other dogs/people, anxious on walks, barking on walks, pulling on leash, not listening) and address other dog training matters they might recommend in order to achieve the desired results.
Absolutely!
Before starting to work together we always make sure to understand your dog’s personality and behavior in order to provide a great experience for her.